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Accounts & Authentication
Your Mailneo account is the identity you sign in with; teams, billing, and data hang off it. This guide covers registration and verification, the sign-in flows including two-factor codes, password recovery, invitations, and profile settings.
In this guide you will:
- create an account and verify your email
- sign in with a password, Google, or a 2FA code
- recover a forgotten password
- accept a team invitation and edit your profile
Creating an account
The signup page asks for Full Name, Email, and Password — passwords must be at least 12 characters. Or skip the password entirely with Signup with Google. Either way you land in the dashboard with a 3-day free trial of the full product; see Billing for what happens when it ends.
Verifying your email
- A verification email arrives after signup; its link is valid for 24 hours and works once.
- Until you verify, the dashboard shows an amber "Verify your email" banner — its Resend Email button issues a fresh link.
- The verification page confirms with "Email Verified" and offers a path back to the dashboard.
Signing in
- Email + password, or Sign in with Google.
- If two-factor authentication is enabled on your account, a Two-Factor Authentication panel asks for the 6-digit code from your authenticator app before the session starts. Setting up 2FA is covered in Security & compliance.
Forgot your password?
- Click Forgot password? on the sign-in page and enter your email. The response is deliberately the same whether or not the address exists.
- Follow the emailed link to the Reset Password page and set a new password.
Reset links are short-lived — they expire after about 10 minutes and work once. Open the email promptly; if the link has lapsed, just request another.
Joining a team by invitation
If a teammate invites you, the emailed link opens a "Join your team" page showing the team and your assigned role. New users set a name and password and click Accept Invitation; existing users are routed to sign in first. Invitations expire after 7 days — ask for a re-send if yours has lapsed. Roles and what they permit are covered in Teams & notifications.
Profile and preferences
Your profile lives in Settings → General under Profile Information:
- Avatar upload, Full Name, and Bio.
- Changing your Email opens a "Confirm your password" dialog — the address only changes after you re-authenticate.
- Preferences: language (English) and a Dark Mode toggle.
- Notification preferences sit on the same tab — see Teams & notifications.
Password changes, two-factor setup, data export, and account deletion all live in Settings → Security, covered in Security & compliance.
Teams and switching context
One account can belong to several teams, each with its own contacts, campaigns, and settings. The team dropdown at the top of the sidebar switches context ("Switch Team"); everything you see in the app is scoped to the active team.