Clear and fair refund terms for all Mailneo customers
We offer a 7-day money-back guarantee for all new subscriptions. No questions asked.
We want you to be completely satisfied with Mailneo. If you're not happy with your purchase for any reason, you can request a full refund within 7 days of your initial subscription.
The 7-day period starts from the date of your initial subscription payment. Requests made after 7 days will be subject to our prorated refund policy.
If you subscribed to an annual plan and decide to cancel after the 7-day money-back guarantee period, you're eligible for a prorated refund based on the unused portion of your subscription.
If you purchased a Professional annual plan ($290/year) and cancel after 3 months:
Requesting a refund is simple and straightforward. We process all refund requests within 5-7 business days.
Email us at hi@mailneo.co with your refund request and account details.
Include your account email, subscription plan, and reason for cancellation (optional).
We'll confirm your refund request within 24 hours and process the refund to your original payment method.
Email: hi@mailneo.co
Response time: Within 24 hours (Monday - Friday, 9 AM - 5 PM EST)
Cancelling your subscription stops future billing but doesn't automatically trigger a refund. To receive a refund, you must specifically request one through our support team within the eligible timeframe.
Our support team is here to help. We're committed to ensuring your satisfaction and making the refund process as smooth as possible.