Admin
Billing & Subscriptions
Billing is per team: one plan sets the email, contact, and feature limits every member shares. This guide covers the plans, the trial, how to upgrade, and where to watch usage and invoices.
In this guide you will:
- compare plan limits and feature gates
- understand the 3-day trial and what expiry looks like
- upgrade, manage payment, and find invoices
- track usage before you hit a limit
Plans
| Plan | Contacts | Emails / month | Price (monthly / yearly) |
|---|---|---|---|
| Free | 1,000 | 5,000 | $0 |
| Starter | 5,000 | 15,000 | $19 / $16 per month |
| Professional | 10,000 | 50,000 | $29 / $25 per month |
| Business | 50,000 | 500,000 | $99 / $84 per month |
Feature gates enforced in the app:
- The Unified Inbox requires Professional or higher.
- Creating additional teams requires Professional or higher.
- The AI Assistant is Business only, with 500 AI requests per month.
Yearly billing saves 15% — the plan dialog shows both periods and the annual total.
The trial
Every new account starts a 3-day trialwith the product unlocked. The sidebar counts it down ("Trial ends on{date}(N days left)"). When the trial ends on the Free plan, a full-screen "Your trial has ended" overlay blocks the app everywhere except the billing tab, with an Upgrade planbutton — upgrade to continue, or contact support from the overlay's help link.
Upgrading and managing payment
- Go to Settings → Billing. The Current Plan card shows your plan, its renewal or cancellation date, and a status badge (Active, Trialing, Past Due, Canceled, and so on).
- Click Change Plan — the Select a Plan dialog offers the plan and a Billing Periodtoggle (Monthly / Yearly, with the "Save 15%" tag).
- Continue to Checkout opens the payment page in a new tab. Payments are processed by Polar. New limits apply as soon as the subscription is active.
With an active subscription, Manage Billing / Open Billing Portal takes you to the payment portal for card changes, and View invoices lists your billing history.
Billing is role-gated: only team Owners and Admins see the Billing tab or can open the checkout. Members and clients cannot change the plan.
Watching usage
- The Billing tab shows meters for Monthly Email Credits (with the amount remaining this period) and Contacts.
- The sidebar keeps a compact version visible at all times — emails sent, contacts/subscribers, and (on Business) AI requests — plus the period reset date.
- Limits are shared across the whole team; a heavy send by one member draws down everyone's pool.
Contact imports are checked against your plan limit before they run — a file that would exceed the cap fails with "Contacts limit exceeded" rather than importing partially. Prune or upgrade first for large imports.