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What is Email Compliance?

By Mailneo Team|

Email compliance means following the legal requirements that govern how businesses send email. Key regulations include CAN-SPAM in the US, CASL in Canada, and GDPR in Europe. Non-compliance can result in hefty fines and blacklisting.

Why It Matters

Fines for violating email laws aren't trivial. CAN-SPAM penalties reach up to $51,744 per email. GDPR fines can hit 4% of annual global revenue. CASL carries penalties up to $10 million per violation for businesses. Beyond the legal risk, non-compliant sending practices destroy your sender reputation and get you blocklisted by ISPs.

How It Works

Each regulation has its own requirements, but the core principles overlap: get consent before emailing people, identify yourself clearly, and make it easy to opt out. CAN-SPAM requires a physical mailing address and a working unsubscribe link that's honored within 10 business days. GDPR demands explicit opt-in consent and the ability for recipients to access or delete their data. CASL is the strictest — it requires express consent before you send the first email.

Quick Tips

  • Include your physical address and an unsubscribe link in every commercial email — no exceptions
  • Keep records of when and how each subscriber gave consent; you'll need proof if challenged
  • Process unsubscribe requests within 24 hours, not the 10-day maximum — subscribers who can't leave easily will mark you as spam instead

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