Question 1

What is Mailneo?

Accepted Answer

Mailneo is an AI-powered email marketing platform that helps businesses create, automate, and optimize email campaigns. It includes an AI writing assistant, smart automation, Gmail sending integration, deliverability tools, and real-time analytics — all designed to make powerful email marketing accessible to businesses of all sizes.

Question 2

What makes Mailneo different from other email platforms?

Accepted Answer

Mailneo combines powerful AI capabilities with intuitive design. Our platform uses AI to generate email content, optimize send times, personalize messages, and automatically improve campaigns. We also offer Gmail sending integration so emails come from your own address, a unified inbox for managing replies, and free deliverability tools like SPF, DKIM, and DMARC generators.

Question 3

Can I send newsletters from my Gmail account?

Accepted Answer

Yes. You can connect your Gmail account to send newsletters directly from your own email address. This builds trust with subscribers since emails come from your personal or business Gmail. You also get a unified inbox to view and respond to subscriber replies without leaving Mailneo.

Question 4

What AI features does Mailneo offer?

Accepted Answer

Mailneo's AI assistant helps you write compelling email copy, generate subject lines, optimize send times, personalize content for different audience segments, and analyze campaign performance to suggest improvements. The AI understands your brand voice and creates content that resonates with your audience.

Question 5

Does Mailneo support email automation?

Accepted Answer

Yes. Mailneo offers smart automation with behavior-triggered email sequences. You can create automated workflows for welcome series, onboarding sequences, re-engagement campaigns, and retention flows. Sequences automatically adapt based on subscriber actions like signups, clicks, and inactivity.

Question 6

How much does Mailneo cost?

Accepted Answer

Mailneo offers four plans: Starter at $19/month (5,000 contacts, 15,000 emails), Professional at $29/month (10,000 contacts, 50,000 emails), Business at $99/month (50,000 contacts, 500,000 emails), and Enterprise with custom pricing for unlimited usage. Annual plans include a 15% discount.

Question 7

Does Mailneo have a free plan?

Accepted Answer

Yes. You can start using Mailneo for free with no credit card required. The free tier lets you explore the platform, set up your account, and test features before committing to a paid plan.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes. There are no long-term contracts or cancellation fees. If you cancel, you continue to have access until the end of your current billing period.

Question 9

What email deliverability tools does Mailneo offer?

Accepted Answer

Mailneo provides free tools for generating SPF, DKIM, DMARC, BIMI, and MTA-STS records. We also offer a spam checker to test emails for spam triggers, an email header analyzer, and a subject line tester. These tools help ensure your emails reach the inbox rather than the spam folder.

Question 10

How does Mailneo help with email deliverability?

Accepted Answer

Mailneo monitors your sender reputation, provides email authentication tools (SPF, DKIM, DMARC), offers deliverability optimization recommendations, and includes a spam checker to catch issues before you send. Our platform also supports domain warm-up and provides real-time analytics on bounce rates, complaint rates, and inbox placement.

Question 11

What is SPF, DKIM, and DMARC?

Accepted Answer

SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting & Conformance) are email authentication protocols that verify your emails are legitimate and not spoofed. Mailneo provides free generators for all three to help you set up proper email authentication.

Question 12

Can I integrate Mailneo with my existing tools?

Accepted Answer

Yes. Mailneo integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive, e-commerce platforms like Shopify and WooCommerce, and automation tools like Make. We also provide APIs for custom integrations.

Question 13

Can I import contacts from another email platform?

Accepted Answer

Yes. Mailneo supports importing contacts from CSV files and direct migration from other email marketing platforms. You can bring over your existing subscriber lists, segments, and contact data.

Question 14

What happens to my data if I leave Mailneo?

Accepted Answer

You can export all your data including contacts, campaigns, and analytics at any time in multiple formats. Your data belongs to you, and we make the export process simple.

Question 15

Is my data secure with Mailneo?

Accepted Answer

Yes. Mailneo uses bank-level encryption (AES-256), is fully GDPR compliant, and stores data in secure data centers with regular backups and 99.9% uptime guarantee. We never share your data with third parties.

Question 16

Is Mailneo GDPR compliant?

Accepted Answer

Yes. Mailneo is fully GDPR compliant. We provide tools for managing subscriber consent, processing data access requests, handling right-to-erasure requests, and maintaining compliant email practices. Our platform includes built-in CAN-SPAM compliance as well.

Question 17

Do you offer customer support?

Accepted Answer

Yes. We provide 24/7 email support for all plans, priority support for Professional and Business plan, and dedicated phone support for Enterprise customers. We also have extensive documentation, video tutorials, and live chat support.

Question 18

Where can I find documentation?

Accepted Answer

Our full documentation is available at mailneo.co/documentation. It covers everything from getting started to advanced automation, campaigns, newsletters, contacts, integrations, and security. We also have a glossary of 100+ email marketing terms at mailneo.co/glossary.

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