Interactive email template
CSAT score form
Measure satisfaction with a 1-5 scale and optional follow-up feedback.
Track support and onboarding quality with short CSAT check-ins.
Inbox preview
Static HTML rendering of the email body. Use it to check the layout before sending the live AMP version to a test inbox.
Gmail · Primary
Mailneo demo <hello@mailneo.co>
10:42 AM (2 min ago)
CSAT score form
to me · interactive email
code snippets
<!doctype html>
<html amp4email>
<head>
<meta charset="utf-8" />
<script async src="https://cdn.ampproject.org/v0.js"></script>
<script async custom-element="amp-form" src="https://cdn.ampproject.org/v0/amp-form-0.1.js"></script>
<script async custom-element="amp-selector" src="https://cdn.ampproject.org/v0/amp-selector-0.1.js"></script>
<script async custom-element="amp-bind" src="https://cdn.ampproject.org/v0/amp-bind-0.1.js"></script>
<style amp4email-boilerplate>
body {
visibility: hidden;
}
</style>
<style amp-custom>
body {
margin: 0;
padding: 20px;
background: #f8fafc;
font-family: Arial, Helvetica, sans-serif;
color: #1f2937;
}
.email-card {
max-width: 640px;
margin: 0 auto;
background: #ffffff;
border: 1px solid #e2e8f0;
border-radius: 14px;
overflow: hidden;
}
.header {
background: #fff7ed;
border-bottom: 1px solid #fed7aa;
padding: 20px 24px;
}
.header h1 {
margin: 0;
font-size: 22px;
line-height: 1.3;
color: #9a3412;
}
.header p {
margin: 8px 0 0;
font-size: 14px;
line-height: 1.5;
color: #7c2d12;
}
.section {
padding: 20px 24px;
}
label {
display: block;
margin: 0 0 6px;
font-size: 13px;
line-height: 18px;
font-weight: 700;
color: #334155;
}
input,
textarea,
select {
width: 100%;
box-sizing: border-box;
margin: 0 0 12px;
padding: 10px 12px;
border: 1px solid #cbd5e1;
border-radius: 8px;
font-size: 14px;
color: #1f2937;
background: #ffffff;
}
textarea {
min-height: 90px;
resize: vertical;
}
.inline-checkbox {
width: auto;
margin: 0 8px 0 0;
vertical-align: middle;
}
.button {
display: inline-block;
border: 0;
border-radius: 8px;
background: #f97316;
color: #ffffff;
text-decoration: none;
font-size: 14px;
font-weight: 700;
line-height: 1;
padding: 12px 16px;
cursor: pointer;
}
.button.alt {
background: #ea580c;
}
.button.ghost {
background: #ffffff;
color: #9a3412;
border: 1px solid #fdba74;
}
.muted {
margin: 10px 0 0;
font-size: 12px;
line-height: 18px;
color: #64748b;
}
.chip {
display: inline-block;
border: 1px solid #fdba74;
border-radius: 999px;
padding: 8px 12px;
margin: 0 8px 8px 0;
font-size: 13px;
line-height: 1;
color: #9a3412;
background: #fff7ed;
}
amp-selector [option][selected] {
background: #f97316;
color: #ffffff;
border-color: #f97316;
}
.score-grid [option] {
min-width: 40px;
text-align: center;
}
.step-nav {
margin-bottom: 14px;
}
.step-pill {
display: inline-block;
width: 28px;
height: 28px;
border-radius: 999px;
border: 1px solid #cbd5e1;
color: #475569;
text-align: center;
line-height: 28px;
font-size: 12px;
margin-right: 8px;
}
.step-pill.active {
border-color: #f97316;
background: #f97316;
color: #ffffff;
}
.note-box {
border: 1px dashed #fdba74;
border-radius: 10px;
padding: 10px 12px;
margin: 12px 0;
background: #fff7ed;
font-size: 13px;
line-height: 1.5;
color: #7c2d12;
}
.session-card {
border: 1px solid #e2e8f0;
border-radius: 10px;
padding: 14px;
background: #ffffff;
}
</style>
<meta name="viewport" content="width=device-width,minimum-scale=1,initial-scale=1" />
<title>CSAT form</title>
</head>
<body>
<div class="email-card">
<amp-state id="csatState">
<script type="application/json">
{"score": ""}
</script>
</amp-state>
<div class="header">
<h1>How satisfied are you with this support interaction?</h1>
<p>Rate from 1 (very dissatisfied) to 5 (very satisfied).</p>
</div>
<div class="section">
<form method="post" action-xhr="https://example.com/api/csat" target="_top">
<amp-selector
layout="container"
on="select:AMP.setState({csatState: {score: event.targetOption}})"
>
<div option="1" class="chip">1</div>
<div option="2" class="chip">2</div>
<div option="3" class="chip">3</div>
<div option="4" class="chip">4</div>
<div option="5" class="chip">5</div>
</amp-selector>
<input type="hidden" name="csat_score" [value]="csatState.score" />
<label for="csat-comment">Optional comment</label>
<textarea id="csat-comment" name="comment"></textarea>
<button class="button" type="submit">Submit CSAT</button>
</form>
</div>
</div>
</body>
</html>AMP components used
amp-formamp-selectoramp-bind
use cases
Support QA
Track team-level satisfaction by agent and queue.
Industry: SaaS
Implementation projects
Capture milestone satisfaction during onboarding services.
Industry: Agency
gotchas
Recency bias
Latest interaction can dominate scores even if overall health is good.
Sample skew
Only very happy or upset users may respond without reminders.
conversion uplift data
No conversion benchmark was attached to this template yet.